.jpg "DoorDash Reservations Scored America’s Most Exclusive Restaurants")
“There are always surprises [on the road], so I carve out time for myself,” says Kelly Wearstler, the design eye behind Proper Hotels, who might have a mint tea before bed or a double macchiato before dawn; or apply face oils that tell her body it’s morning or midnight—small touch points that carry a whiff of life at home, keep the beat of one’s internal rhythm, and make a hotel room feel less borrowed. Christa Cotton, the New Orleans–based founder of El Guapo Bitters, takes a similar tack. Wherever she touches down, she unpacks fully, even if she’s gone by morning, then lights a votive candle—from her own brand, of course—and walks a local grocery aisle. (“Even unfamiliar shelves can spark my next million dollar idea,” she says.) And for Mauricio Umansky, founder and CEO of The Agency, a global luxury real estate brokerage, a fitness routine is the key: He packs a jump rope wherever he goes, and stretches with resistance bands between calls. Even a fully populated Netflix queue—much of which he’ll doze off to, he admits—is part of a routine designed to hold him steady, wherever business takes him. All this, Umansky says, “helps me feel human.”
ILLUSTRATION: Alex Green
That instinct for ritual is also felt by people in the tourism industry working behind the scenes to meet travelers’ evolving needs. Tim Harrington, who shapes boutique hotels along Maine’s coastline for Atlantic Hospitality, begins each reservation with what he calls a “pre-concierge,” where he fine-tunes details before a guest even drops a bag. Cottages pivot into studios; pool cabanas double as conference rooms. When a touring musician needed a recording setup last minute, Harrington’s team pulled a vintage desk and a few worn lamps from their warehouse and rebuilt a bunk room into a makeshift sound booth by dusk.
It’s the kind of flexibility that turns hospitality into a craft. Personal time also guides David Zipkin at Tradewind Aviation, the boutique carrier that fuses scheduled flights with charter services. Whereas most commercial air travel feels like a sprint through checkpoints and waiting areas, Tradewind slows the clock. “Our guests arrive just 30 minutes before takeoff,” he says, “so they’re wrapping up a call at home or lingering a bit longer with their family instead of wasting an hour in a terminal.” Onboard, there’s a deliberate shift in tempo, too: a seat with room to breathe, a playlist cued up, a sense that the trip bends around them rather than the other way around.
While most business travelers go to great lengths to recreate home on the road, Chad Robertson and Liz Barclay strip it all back. Robertson is a cofounder of Tartine and one of America’s most respected bakers, and Barclay is a photographer with a sharp eye for overlooked detail. The couple spent two years moving light, bouncing between residencies and fieldwork across four continents. What began as a surf-and-reset in Costa Rica quickly opened into a more active practice, one that pulled them between home and rural grain mills in Latin America and back-alley bakeries in Melbourne, chasing new angles for their crafts. “Allowing for last-minute pivots, even on a work trip, keeps you sharp,” Robertson says.
Wherever they found themselves, they built a loose rhythm around what they found—a quiet corner where Barclay could center herself, a countertop where Robertson could knead bread or bang out a post for his Substack. “You need just enough structure to make the work feel real,” Barclay says, “then leave the rest open enough for the place itself to leave its mark.”
